Surfacing 130+ gaps in a CRM

CRM Remediation • Freelance · UX Audit & Design System

Role

Lead Product Design Consultant (Freelance)

Timeline

June 2026 – Present

Team

Executive Stakeholders & Engineering

Skills

UX Audit, Design-System Strategy, Executive Alignment

Overview

Owned the UX quality and design direction of an enterprise CRM platform for Maylasoft Technologies, establishing a rigorous audit practice that surfaced 130+ prioritized experience gaps and exposed systemic failures across accessibility, interaction, and design foundations.

Approach

Defined the remediation strategy and a scalable design-system roadmap, driving design decisions from executive alignment through engineering delivery and production sign-off.

Impact

130+ prioritized experience gaps surfaced and mapped into a remediation roadmap the engineering team is now executing against.